Delivery & Returns
In the majority of instances, delivery will be made to address stated on customer's order in 1-2 working days subject to stock availability. Any change in this timescale will be notified by phone, email or both within 1 working day.
Our office will be closed from 5pm on Wednesday 19th December and will re-open Wednesday 2nd January 2019. Orders placed before 12pm on Tuesday 18th December will be delivered before Christmas on stock items. Any orders placed after this date will be processed ASAP for the earliest delivery date possible. This is more-than-likely going to be in the New Year.
Delivery days are Monday - Friday not including bank holidays. With some products, we may be able to arrange a Saturday delivery but at an extra cost.
Orders received after 3pm may or not be processed on the same day, this does NOT count as 1 working day. Orders placed on a Saturday, Sunday or Bank Holiday will be processed the following working day.
Once the order has been accepted a confirmation email will be sent to say the order has been received. Once arrangements have been made for the delivery a further email will be sent advising of the expected delivery day/time period.
A preferred delivery date can be entered at the point of ordering. This is not guaranteed.
These dates are given as guides only and are quoted in good faith. We always endeavour to fulfil every order in the timescale provided. Please do not arrange for tradesman to be on site to carry out work with materials before they have arrived. Buildershop UK Ltd will not be liable for any loss or damage either direct or consequential resulting from any failure to meet quoted delivery dates or periods.
Some products carry a longer delivery lead time, this will be noted on the product page.
On some occasions, the product selected may not be available at the chosen location. If this is the case, an alternative will be offered. If deemed unsuitable for any reason, a full refund will be given.
All deliveries are to be signed for unless a prior arrangement has been made.
- Orders with a sales value in excess of £100 (excluding VAT) will be delivered free of charge. Insulation, laminated plasterboards, metal wall & ceiling products have a minimum order value of £250 (excluding VAT). See below for details.
- Orders with a sales value less than £100 and £250 with categories noted above (excluding VAT) will be charged £20 (excluding VAT).
- There will be a small order charge of £20 (excluding VAT) applied for any order under the value of £35 (excluding VAT). This is to cover the cost of potentially having to ship low value but heavy items on a pallet. This charge will be applied along with the standard delivery charge.
- An additional charge may be levied if the order has to be redelivered or redirected due to a fault by the purchaser.
- If a delivery is deferred or postponed by the purchaser, an additional charge may be applied to cover storage or administration charges.
- The purchaser must ensure that there is adequate access to the delivery site. Failure to do this may result in an additional fee being charged.
In order to keep our insulation prices the lowest on the internet, there will be a delivery charge payable of £20 + VAT (£24) on orders under £250 before VAT on products in this category. Any insulation products can also be combined with any of the products in the plasterboard, plaster & accessories category to make the order up to the £250.
SPECIALIST MORTARS AND CHEMICALS CATEGORY DELIVERY CHARGES
Products in this category are subject to separate delivery charges that can not be combined with others to take advantage of the free delivery option. Delivery prices scales are:
£0-£99.99 = £20 + VAT (£24)
£100 - £249.99 = £30 + VAT (£36)
£250 - £500 = £40 + VAT (£48)
£500+ is free of charge
Above scales are before VAT is applied.
Please see below for possible exceptions.
Website ordering is only available to Mainland UK. Deliveries can sometimes be made to Ireland but charges will apply.
Some areas of the UK with the following postcode prefixes may not be covered under the free delivery terms:
AB, CA, DD, DG, EH, FK, GY, HS, IM, IV, JE, KA, KW, KY, LA, PA, PH, PO, TD, ZE
Most postcodes in Wales are covered but the more remote parts with the postcode prefixes LL, LD, SA, SY may not be.
If delivery is required to any of the postcodes above, please contact our sales team on 01274 602367 or firstname.lastname@example.org. If an order is made without prior arrangement, this may result in a delay in processing the delivery whilst we contact you to discuss possible charges. If the costs associated are deemed too high, a full, no quibble refund will be given.
Please note that on small orders where a delivery charge has already been applied, a further charge may need to be paid for the above areas to cover the additional delivery costs.
On a small number of products namely building blocks and products in the specialist mortars & chemicals category , a surcharge may be payable for deliveries inside the M25 region. This also applies to postcode prefixes HP, AL, CB, IP, NR, PE, CM, SS, ME, DA, CT, TN, RH, GU, SL, RG, OX, SP, BH, SO, PO, BN, LU, SG, CO This is due to the fact that the costs to these areas are higher than the rest of the UK. If a charge is payable, you will be contacted straight away. If the costs associated are deemed too high, a full, no quibble refund will be given.
In some regions it may not be possible to supply the steel lintels without charging a separate delivery charge. This is based on whether or not there is a delivery depot with the stock that is close enough to deliver. If there isn't, the option of an external courier can be used but will incur a delivery charge. This will be notified within 1 working day. If charges are too high then a full refund will be provided.
Depending on the products purchased, deliveries are made by a number of different delivery methods. On large, heavy materials, delivery is generally made on 10 - 26 tonnes vehicles with off-loading facilities such as Hi-ab crane, Moffett fork truck or tail lift with pallet trucks. On very large orders such as bricks and blocks, delivery is likely to be made by an articulated vehicle measuring as much as 16 metres (52 ft) in length. On these deliveries, a crane off -load facility will be available. If a specific method of delivery is required, please enquire before ordering as in the event of failed/returned/redelivered/redirected goods, charges may apply.
Deliveries are made from the kerbside only and suitable access and conditions must be in place for the driver to deliver. Every effort will be made to place any materials in the most suitable, safe position that the driver/purchaser agrees on. If the driver is required to leave the highway and feels it is safe to do so, a disclaimer may need to be signed before accessing private property to pass any blame for any resulting damage.
Any issues such as overhead cables or uneven/steep ground that makes delivery not possible means charges may be applied for returned/redelivered/redirected goods. If they are any potential problems such as the above or any other foreseen issues, please notify us beforehand and we will do our utmost to help.
PRODUCT INFORMATION AND DISCOUNTS
Where you can see a link on any category or product page stating 'Discounts available', we may, on larger orders be able to offer discounts. Please contact our sales team on 01274 602367 or email email@example.com where we'll get you the best prices possible.
FOUND A BETTER PRICE?
Whilst we endeavour to check our prices against competitors on a regular basis, every now and again one may slip the net. If you can find a better price online, please let us know as we will always try our best to beat it.
POSSBILE COLOUR VARIATION
PLEASE NOTE. THE PICTURES USED ON OUR WEB-SITE ARE TAKEN FROM MANUFACTURER'S LITERATURE. ALTHOUGH THEY OFFER A GOOD REPRESENTATION, SOME SLIGHT DIFFERENCE IN COLOUR MAY BE NOTICED AS SOMETIMES, DUE TO LIGHTING CONDITIONS AND REPROGRAPHIC LIMITATIONS IMAGES MAY NOT LOOK THE SAME AS THE ACTUAL PRODUCT. SAMPLES CAN BE ARRANGED ON REQUEST.
We can also assist you with working out quantities and creating laying patterns. Alongside this service, if you're looking to match up to existing paving and you're not sure what it is, send us a picture or two by clicking here. We will then do our best to advise the nearest match available.
Please note that any discount codes being used cannot be used in conjunction with special offers and products in the featured products categories.
The risk in goods shall pass to the purchaser on delivery.
Buildershop UK will dispatch goods direct to a third party or site at the purchaser's request. In such an event, risk is passed to the purchaser.
SHORTAGES & DAMAGES
In the unlikely event that products (including special order and made-to-measure items) are delivered damaged or there are any shortages, Buildershop UK must be notified in writing within 3 working days from receipt of delivery. We will then exchange the item(s) or provide a full refund, including any carriage charges.
We reserve the right to inspect all returned products prior to agreeing to any part-refund, full refund or product exchange.
Once products have been inspected, any refunds due will be paid back in to the account the purchase was made from by the next working day.
RETURNS & REFUNDS
If within 14 working days from the receipt of order the purchaser decides to return goods because they are no longer required Buildershop UK will provide a refund minus a 25% restocking fee and any associated costs in collecting the goods.
We reserve the right to inspect all returned products prior to agreeing to any refund to confirm that they are in a re-saleable condition.
Special order and made-to-measure products may NOT be returned unless they are deemed to be faulty or have been damaged in transit. (Please see details above concerning the return of damaged products).
Any VELUX flashings that are ordered directly from VELUX and returned would incur a charge of £30 + VAT per box.
PLEASE NOTE, DUE TO STORAGE REQUIREMENTS, PERISHABLE PRODUCTS SUCH AS CEMENT AND PLASTER CANNOT BE RETURNED.
Once products have been inspected, any refunds due will be paid back in to the account the purchase was made from. This can take up to 3 - 4 working days depending on the card providers.